Starting 12 February 2026, banks across the country will follow revised working hours affecting branch visits, counter services, and customer support. The new schedule is part of a nationwide effort to standardise banking operations and improve service delivery for customers and staff alike.
What the New Timings Are
Under the revised schedule, most bank branches will open and close at set hours throughout the week. These timings are intended to balance customer convenience with internal workflow efficiency. While exact hours can vary slightly between banks, the general framework will remain similar nationwide.
Why the Change Was Announced
Authorities and banks have cited improved service quality, reduced congestion, and enhanced staff wellbeing as the main reasons behind this change. Standardised hours are also expected to make banking easier for customers who manage multiple account relationships across different banks.
Impact on Walk-In Banking Services
With revised hours, customers need to plan branch visits accordingly. Counter services, cash deposits/withdrawals at the teller, account openings, loan consultations, and signature verification processes will all follow the new timings. Visitors are advised to arrive early in the day to complete in-person tasks without rush.
Effect on Digital and Online Banking
While branch hours are being revised, digital banking services remain available 24/7. Fund transfers, bill payments, deposits, loan applications, and many customer support features are accessible via mobile apps and internet banking at any time unaffected by branch timings.
Weekend and Public Holiday Rules
Banks will continue to observe existing policies for weekends and national holidays. Some branches may remain closed on select Saturdays or public holidays, while others in urban areas may operate limited hours on specific days. Customers should check with their local branch for exact weekend schedules.
What This Means for ATM and Cash Withdrawals
ATMs and cash deposit machines will continue functioning as usual, 24 hours a day. Customers relying on ATMs for cash access will not be affected by branch timing changes, though peak hour footfall may change slightly under the new schedule.
Advice for Customers Before Visiting a Branch
To avoid inconvenience, customers should:
• Check the updated timing for their specific bank branch before planning a visit.
• Complete tasks like cheque deposits, passbook updates, and document submissions earlier in the day.
• Use digital channels for routine requests such as statements and balance checks.
• Call ahead if a specific service (e.g., loan counselling) requires appointment scheduling.
How Banks Are Communicating the Change
Banks are notifying customers via SMS, email, official websites, and on-notice boards at branches. Updated timing details will also be reflected in bank apps and customer support portals to ensure transparency and clarity.
Final Takeaway
The nationwide change in bank working hours from 12 February 2026 is designed to standardise services and improve customer experience. By planning branch visits ahead, using digital services when possible, and checking specific branch schedules, customers can adapt smoothly to the new timings without service disruption.